FAQ

Frequently Asked Questions

Is there public restroom access at Iris Theatre?

Unfortunately, St. Paul’s church has no public restroom access. No need to worry though… there is a very close public toilet located outside the building to left of the church entrance on the Covent Garden Piazza! There is an accessible restroom on site, but this is striclty for patrons with accessibility needs.

Does Iris Theatre have disabled access?

The grounds are wheelchair accesbile. There is also a wheelchair ramp to the left of the church steps which provides access to the main church building. If you have access requirements then before booking for our summer season please contact us at tickets@iristheatre.com to discuss how we can best facilitate your needs.  

Do you offer discounts to groups or schools?

We offer discounts for school groups for some of our productions. We also offer family tickets up to 6 people. For more information email tickets@iristheatre.com

Do you offer discounts for young people?

We do! These are for young people aged 21 or under. We also offer a discount for students, people with access requirements and people in receipt of universal credit. 

Do I need to buy a ticket for my baby?

You do not need to purchase a ticket for children under 18-months. 

What is the policy on photography/filming during a show?

We’d prefer you to refrain from filming or taking photographs during performances. This is for rights and consent reasons. However, we always encourage a cheeky selfie in our beautful grounds before the show or during the interval!

When booking with Iris Theatre, is there a booking fee when buying a ticket?

We charge a 90p booking fee per booking when booking tickets online or over the phone.

Is there parking near the theatre?

Being in the heart of Covent Garden means there is very limited street parking available.

Can you accommodate Hearing dogs/ Guide dogs?

Of course.

Are there reserved seats?

We do not reserve our seats.

For the outdoor summer shows what happens if the weather is bad?

The vast majority of summer outdoor performances are completed each year. If it is only light rain, the performance goes on and we offer free rain ponchos to our audiences. It’s part of the fun! We also recommend wearing/bringing appropriate clothing for an english summer! 

If the rain is heavy, we may pause the show and re-start once the rain has cleared. 

On rare occasions, it may not be possible for us to complete the performance. In the event of abandonment because of the weather, tickets may be exchanged for another performance or any other Iris Theatre show, subject to availability. We are unfortunately unable to offer refunds for weather affected shows.

What is your refunds policy?

Tickets are only refunded in the case of a full show cancellation. Refunds are not given for abandonment of a show as a result of the weather.

Can I reschedule for a different performance / amend my booking?

We can reschedule, subject to availability, provided you give us 48 hours notice and phone 0207 240 0344. There is a £3 administration fee for this service.

Is there a bar in the venue?

There is a bar that stocks a range of drinks and snacks available at each production.  

What is the difference between St Paul’s Church and Iris Theatre?

Iris Theatre is a theatre company and charity with its main office inside St Paul’s Church. Iris works with the church to employ the space and gardens throughout the year for their productions and projects. St Paul’s church is a listed building and active church.

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