Frequently Asked Questions
Is there public restroom access at Iris Theatre?
St. Paul’s church has no public restroom access. The closest public toilet is located outside the building to left of the church entrance on the Covent Garden Piazza. There are several restaurants and pubs around who are happy to let you use their facilities as well.
Does Iris Theatre have disabled access?
There is a ramp to the left of the church steps which provides access to the main church building. For our summer shows, which promenade around the grounds of St Paul’s Church, access is limited to the two lawns and this does impact in someways on the experience of disabled patrons; depending on the specific nature of each show. If you have access requirements then before booking for our summer season it is best to contact us at firstname.lastname@example.org to discuss how we can best facilitate your needs.
Do you offer discounts to groups or schools?
There are discounts for school groups for our summer productions. For more information email email@example.com
Do you offer student/child discounts?
We offer child tickets for most of our productions. These are for young people aged 16 or under. Anyone aged 16-25 can join our Young Iris Members scheme which offers discounted tickets for our shows.
Do I need to buy a ticket for my baby?
You do not need to purchase a ticket for children under 18-months.
What is the policy on photography/filming during a show?
We do not allow any filming or photography during any of our shows.
When booking with Iris Theatre, is there a booking fee when buying a ticket?
We charge a 90p booking fee for each booking when booking tickets online or over the phone.
Is there parking near the theatre?
As we are in the heart of Covent Garden there is very limited street parking. We advise you use public transport when you come to see one of our shows.
Can you accommodate Hearing dogs/ Guide dogs?
Yes, as long as they don’t chase our resident cat Jones!
Are there reserved seats?
Since the productions are held on the grounds and/or in the church we offer no reserved seats on our tickets.
For the outdoor summer shows what happens if the weather is bad?
The vast majority of summer outdoor performances are completed each year. If it is only light rain, the performance goes on and we offer free rain ponchos to our audiences. If the rain is heavy, we may have to stop the show and re-start once the rain has cleared.
On rare occasions, it will not be possible for us to complete the performance. Tickets are non-refundable in the event of cancellation because of the weather but may be exchanged for another performance or any other Iris Theatre show, subject to availability.
Iris Theatre’s summer shows are open-air shows therefore variation in weather, climate and temperature are out of our control and are part of the experience.
For the summer shows, what time will you decide whether the performance will be cancelled due to bad weather?
We will never cancel a performance before the advertised start time. This is because you would be amazed how often it can rain all day and then clear up just in time for the action to start and indeed, how localised bad weather can be.
If a show is cancelled on account of the weather we will announce this at the venue.
What is your refunds policy?
Tickets are only refunded in the case of a show cancellation. Refunds are not given for cancellation or abandonment of a show as a result of the weather.
Can I reschedule for a different performance / amend my booking?
We can reschedule, subject to availability, provided you give us 48 hours notice and phone 0207 240 0344. There is a 90p administration fee for this service.
What is a preview performance?
Preview performances are common across the theatre industry – they are shows that occur at the beginning of a run, before press night, and are sold at a discount price to the public. During the preview period the director may continue to make small amendments to improve the production and iron out any technical difficulties. However they are the full show, and to the unknowing eye not much changes from previews to press night except a few lighting/sound cues and some minor staging changes.
Can I bring a picnic to summer shows?
You may bring your own snacks however we do not permit audiences to bring in their own alcoholic drinks. A full picnic is not advised as due to the promenade nature of the summer shows you will on the move every half hour.
What is the seating provision?
For concerts and showcases which take place in the church we do not provide allocated seating as the church benches are not numbered. For our summer shows in the gardens we provide ample benches and chairs for audience members to sit on and our Front of House staff are equipped with folding chairs if you would like a seat with a back rest.
Is there a bar in the venue?
There is a bar that stocks drinks and snacks available at each production.
What is the difference between St Paul’s Church and Iris Theatre?
Iris Theatre is a theatre company and charity with its main office inside St Paul’s Church. Iris works with the church to employ the space and gardens throughout the year for their productions and projects. St Paul’s church is a listed building and active church.
Is there an in-house casting director?
No, Iris Theatre does not have an in-house casting director. All casting is done through open call on Spotlight.
For any further questions please do not hesitate to Contact Us